Back to Dawn Xplore

Privacy Policy

Last updated: August 24, 2026

1. Information we collect

When you browse, contact us, or make a booking, we may collect your name, email address, phone number, billing information, guest details, selected experience date, order history, messages, device information, IP address, and cookie data.

2. How we use information

We use personal information to process bookings and payments, confirm schedules, arrange guest services, provide customer support, prevent fraud, maintain the website, comply with legal obligations, and improve our services.

3. Payments and service providers

Payment information is handled by the payment provider available at checkout. We may also use WordPress, WooCommerce, translation, hosting, communications, analytics, and operational service providers. They receive only the information reasonably needed to provide their service.

4. Cookies and translation

Cookies may keep your cart, checkout session, language choice, and site preferences working across pages. The website uses GTranslate to provide language translation. Browser and translation services may process technical information according to their own privacy practices.

5. Sharing and disclosure

We do not sell personal information. We may share information with service providers, operational partners, payment processors, or authorities when necessary to complete a booking, protect customers, enforce our terms, or comply with law.

6. Retention and security

We retain information only as long as reasonably necessary for bookings, accounting, dispute handling, fraud prevention, and legal compliance. We use reasonable administrative and technical safeguards, but no internet transmission or storage system is completely secure.

7. Your choices and rights

You may request access to, correction of, or deletion of your personal information, subject to identity verification and legal retention requirements. You may also ask questions about how your information is used.

8. Children

Child tickets must be booked by an adult. We do not knowingly request more information about a child than is needed to provide the booked experience and meet safety requirements.

9. Policy changes

We may update this policy when our services or legal obligations change. The latest version and update date will appear on this page.